Terms & Conditions for Goods, Packages, and Other Services
These Terms & Conditions (“Agreement”) govern the purchase and use of goods, travel packages, and other services provided by Lakzone Venture (“Company”) to its clients (“Customer”). By purchasing any product, package, or service from Lakzone Venture, you agree to these Terms & Conditions.
1. DEFINITIONS
1.1 Goods: Refers to any physical items or merchandise sold by Lakzone Venture, including but not limited to promotional materials or souvenirs.
1.2 Packages: Refers to travel packages that include transportation, accommodation, guided tours and other related services.
1.3 Services: Refers to additional services provided by Lakzone Venture, including but not limited to travel planning, booking assistance, water activities and tour guidance.
1.4 Customer: Any individual or entity purchasing goods, packages, or services from Lakzone Venture.
2. PRICING AND PAYMENT
2.1 Pricing: Prices for goods, packages, and services are subject to change without prior notice. The final price will be confirmed at the time of booking or purchase.
2.2 Payment Terms: Full payment must be made at the time of booking or as per the agreed-upon payment schedule. Payment methods include Credit Card, Bank Transfer, Online Payment Platforms and manually.
2.3 Taxes and Fees: Prices are exclusive of any taxes, fees, or additional charges that may apply. Customers are responsible for any such additional costs.
3. BOOKINGS AND CANCELLATIONS
3.1 Booking Confirmation: All bookings are subject to availability and will be confirmed in writing upon receipt of full or partial payment as applicable.
3.2 Cancellation by Customer: Cancellations must be made in writing. Cancellation fees may apply based on the proximity of the cancellation to the travel date. The following cancellation charges apply unless otherwise stated:
30 days or more before departure: 90% of total package cost.
15-30 days before departure: 50% of total package cost.
Less than 15 days before departure: 25% of total package cost.
3.3 Cancellation by Lakzone Venture: Lakzone Venture reserves the right to cancel any booking due to unforeseen circumstances such as natural disasters, political instability, or other force majeure events. In such cases, customers will be offered an alternative date or a full refund.
4. REFUNDS
4.1 Refund Policy: Refunds are processed based on the terms of cancellation. No refunds will be given for no-shows or unused portions of a package.
4.2 Goods Refunds: If goods purchased are faulty or damaged, customers may request a replacement or refund within 7 days of receipt, provided that the goods are returned in their original condition.
5. TRAVEL REQUIREMENTS
5.1 Travel Documents: Customers are responsible for ensuring that their travel documents as prescribed by Lakshadweep Administration, are valid for the duration of their travel.
5.2 Health and Vaccinations: Customers must ensure they meet all health requirements and obtain necessary vaccinations before traveling. Lakzone Venture is not responsible for any health-related issues arising from failure to comply.
5.3 Local Regulations: Customers are expected to adhere to all local laws and regulations in the state/UT they visit. Lakzone Venture is not responsible for any fines or penalties incurred by the Customer.
6. LIABILITY AND LIMITATION
6.1 General Liability: Lakzone Venture acts solely as an intermediary between the Customer and various third-party service providers (e.g., hotels, airlines, transport providers). As such, Lakzone Venture is not liable for any accidents, injuries, loss, or damage that may occur during the Customer’s travel.
6.2 Force Majeure: Lakzone Venture is not responsible for delays, cancellations, or disruptions caused by events beyond its control, including but not limited to natural disasters, strikes, or political unrest.
6.3 Limitation of Liability: In no event shall Lakzone Venture’s liability exceed the total amount paid by the Customer for the services rendered.
7. CHANGES TO ITINERARIES
7.1 Changes by the Customer: Any request for changes to the itinerary must be made in writing. Lakzone Venture will make every effort to accommodate changes but cannot guarantee the ability to do so. Additional fees may apply for changes.
7.2 Changes by Lakzone Venture: Lakzone Venture reserves the right to make changes to the itinerary due to safety concerns, weather conditions, or other factors. Customers will be informed promptly of any changes.
8. INSURANCE
8.1 Travel Insurance: Customers are strongly advised to purchase comprehensive travel insurance to cover medical emergencies, trip cancellations, loss of baggage, and other travel-related risks.
8.2 Responsibility: Lakzone Venture is not liable for any expenses incurred due to a lack of appropriate travel insurance.
9. CUSTOMER RESPONSIBILITIES
9.1 Conduct: Customers are expected to behave in a respectful and responsible manner during their travels. Lakzone Venture reserves the right to terminate the services of any Customer who engages in behavior that is disruptive, illegal, or dangerous to themselves or others.
9.2 Property Damage: Customers are responsible for any damage caused to the property or belongings of third parties during the trip. Any expenses incurred from such damage will be borne by the Customer.
10. INTELLECTUAL PROPERTY
10.1 Ownership: All materials, content, and intellectual property (e.g., itineraries, brochures, photos) provided by Lakzone Venture remain the exclusive property of Lakzone Venture and may not be reproduced or distributed without written consent.
11. COMPLAINTS AND DISPUTE RESOLUTION
11.1 Complaints: Any complaints regarding the services provided must be made in writing within 1 days of the trip’s completion.
11.2 Dispute Resolution: In the event of any dispute, both parties agree to seek resolution through mediation or arbitration before pursuing any legal action.
12. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of Lakshadweep Administration. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts of Kerala High Court.
13. AMENDMENTS
Lakzone Venture reserves the right to update or modify these Terms & Conditions at any time. Customers will be notified of any material changes before they take effect.
14. ACCEPTANCE OF TERMS
By making a purchase or booking with Lakzone Venture, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
For further inquiries or clarifications, please contact us at:
Lakzone Venture
Bappathiyoda, Agatti Island, Lakshadweep
9447302605
9400789823
9497774774
email@lakzoneventure.com
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+91-9400789823
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+91-9447302605
+91-9497774774